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What we offer

Safe and free payments

Oxigo offers a wide range of payment methods. You can find the payment methods that are accepted by us here. All of our payment methods are free!

 

Safe and free shipping

We only use courier services that provide tracking information and require a signature upon delivery. This way you know when to expect your order and you don't have to worry about it getting lost or delivered to your neighbour without you knowing. If you're not at home during the day, you can choose to pick up your order at a pickup shop as well. 

Moreover, all of our shipments are insured and orders over € 150 (in the UK) ship free! Find out more about our deliveries here.

 

21 days right of withdrawal period

After the online purchase of a product, you have 14 days to change your mind. This way you have the chance to see the product in real life and you're still able to return it. We understand that in some cases these 14 days might not be long enough. That's why at Oxigo, you have 21 days to return your order. The 21 days right of withdrawal period starts the moment you receive your order. 

Do you want to return your order? Please make sure that you inform us within 21 days after the purchase. Find more information about returning an order here.

 

Money-back guarantee

Upon placing an order with us, you are offered the opportunity to activate the money-back guarantee through Trusted Shops free of charge. Thanks to the money-back guarantee, your purchases of up to €2,500 are secured, free of charge, in case of non-delivery or non-refund.

The money-back guarantee is there to secure your orders in case of non-delivery, failure to provide the ordered service, or non-refund (in case of cancellation, return, or loss goods during transport).

 

VAT

What is the VAT rate on an oxygen concentrator?

Our company is based in the Netherlands, where a VAT rate of 6% on oxygen concentrators applies. So for all orders placed within the EU, we have to charge 6% VAT. For most other products the VAT rate is 21%.

 

Do you live in the UK?

You might qualify for VAT exemption!
In the UK, if you suffer from a chronic illness or if you are disabled, you can apply for VAT exemption for certain goods. This includes portable oxygen concentrators. Because we are based in the Netherlands, we cannot process your order tax-free. However, please send us an email or give us a call before placing your order, and we will make sure you won't pay too much!

 

Do you live somewhere else?

Within the EU
Oxigo is based in the Netherlands. This means that for all orders within the EU, we have to charge the Dutch VAT rate of 6% or 21%.

Outside the EU
Are you ordering from outside the EU? Then we don't have to charge any VAT. Depending on the country you are ordering from, you might have to pay custom duties and fees. This is your responsibility. Standard you cannot select a shipping country outside of the EU. If you want to ship to a specific country, please contact us and we will make it happen.

Companies within the EU
If you order as a business and your company is based outside of the Netherlands, but within the EU, we do not have to charge any VAT. You do have to fill in your VAT number when ordering.