Shipping policy

Shipping

Delivery by a Product Expert

Are you purchasing an oxygen concentrator? Upon request, delivery by a product expert is available. One of our product experts will be happy to arrange a personal appointment to deliver and demonstrate the oxygen concentrator at your home. This service is offered subject to availability.

Free Shipping and Free Returns
All orders within the Netherlands and Belgium are shipped free of charge for orders over €50. For orders under €50, a shipping fee of €4.95 applies within the Netherlands and €8.95 within Belgium.
By default, we ship to most countries within Europe, but upon request, we can ship worldwide. Please contact us to arrange this. At the bottom of this page, you will find detailed shipping information per country within Europe.

If the product you ordered does not meet your expectations, you have 30 days to return your order. We strive to make this process as easy as possible: orders over €50 can be returned free of charge within the Netherlands and Belgium. Please see the return policy further down this page for more details.

Order Pickup in Utrecht
Would you like to collect your order from our location in Utrecht? You may indicate this when placing your order. Once payment has been received, we will process your order as quickly as possible. You will receive an email when your order is ready for pickup.

If you wish to view a product of interest first or pay for your order in person, this is also possible. We kindly ask you to contact us in advance so that we can allocate time for you.

Delivery Times
Fast: If you require your order the next day or wish to have it delivered on a specific date, please contact us to discuss the available options.

Clear: With our Predict service, there is no need to wait at home all day for your delivery. On the day of delivery, you will receive an email or SMS specifying the time window in which your package will be delivered. If the proposed time is inconvenient, you may immediately arrange an alternative delivery day.
Through this message, you may also grant permission for the package to be left without a signature. We advise caution when using this option, as you accept the risks and liability for any loss or damage to the package.

Convenient: If you are not home during the day and prefer to collect your order yourself, please select ‘Service Point Delivery’ at checkout. You can find your nearest DPD Pickup Parcelshop on the Dutch or Belgian DPD websites.